No need pay the Internet bills if it is disconnected for 3 consecutive days
The Bangladesh Telecommunication Regulatory Commission (BTRC) has set new rules for broadband internet services in the country. If the internet service is disconnected for 3 consecutive days, the internet service provider (ISP) will not be able to collect any bill from the customers in that month. On Tuesday Bangladesh Telecommunications Regulatory Commission (BTRC) Director General Brigadier General Nasim Parvez sent a letter to the ISP with instructions.
According to the directive, if the internet service is continuously disconnected for one day, the service provider will be able to take 50 percent of the total bill. If the internet service is disconnected continuously for 2 days, 25 percent of the total bill can be taken. And if the internet service is continuously disconnected for 3 consecutive days, no monthly bill of that month can be taken from the customer. Operators must also maintain a grade of service.
In addition, service providers will be able to offer new packages in the form of approved packages and with a minimum speed limit of 5 Mbps. However, approval must be taken for this new package. The commission will take action if an unapproved package is offered. Authorized service charges must be published on the ISP’s website. In addition to resolving customer complaints (including ticketing numbers) quickly, the information must be stored for at least six months.
Note that three packages were announced last June under the One Country, One Rate program. The first package is priced at a maximum of Tk 500 per month at five Mbps (megabits per second), the second package is priced at a maximum of RTk 600 per month at 10 Mbps (megabits per second) and the third package is priced at a maximum of Tk 1,200 per month at 20 Mbps (megabits per second).